In the beginning

July 9, 2008

I have found, in these first few weeks of getting this business under way, that it takes time to get everything set up so that I can effectively assist my new clients. If they’re wanting me to create a contact management system, I have to wait for them to send me their contacts or contact lists. And sometimes, I even need to walk them through how to export contacts from different email accounts. If someone is wanting me to help them set appointments, I need them to forward me their schedules, before I can start filling those time slots.

I also have to spend some time talking with my new clients to get a feel for their particular business and style, so that I have a better idea about what they’re wanting, where they’re trying to go, and how exactly I can help them. This initial time period, which includes live discussions, also begins to create the bond, the working relationship, that we absolutely need to have in order to make this work. Since we’re both human beings, working as equals, that bond or relationship is imperative to our ability to work together and to have patience with each other. I also use this time to figure out how best to approach a new client with suggestions, critiques, and reminders.

All in all, I’m enjoying this discovery process, especially since it’s different with each client. Of course, I already have one client who is a challenge – she has an air of arrogant expectation, and that attitude is tinged with an expectation that I will fail her. It seems that she has been disappointed many times in the past by people who have promised to help her in some way, and who have ultimately let her down. In this case, I strive for compassion, to understand her feelings of worry and anxiety, and to not take personally her fatalistic attitude. So far, it seems to be working.

Rebecca, The Flexible Assistant

http://www.FlexibleAsst.com

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